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Design Manager

Infor builds business software for specific industries and delivers pre-configured, industry-specific solutions via the cloud. More than 68,000 customers in 170 countries rely on Infor’s applications, services, and 16,000 employees to help overcome market disruptions and achieve business-wide digital transformation by putting the user experience first, leveraging data science, and integrating with existing systems.

Hook&Loop is Infor’s internal experience design and engineering group. Our global team—based in New York, London, Wrocław, Singapore, and Manila—believes that enterprise software should be just as easy to use as consumer applications. We’re passionate, collaborative, and unwilling to settle as we guide users to success in our products and drive change at scale throughout the enterprise.

• Our Insights team assesses market viability and ensures user value.
• Our Engineering team designs and builds innovative, high-fidelity products that exceed expectations.
• Our Digital team identifies opportunities to transform the businesses of select customers using Infor products.

We are seeking an experienced Design Manager to oversee a vibrant team of product and systems designers. The role will collaboratively define design strategy with key members of project teams, including owners and other stakeholders. You must be comfortable guiding the team in leading all phases of design engagement: from discovery research to strategy workshops to measuring successes in milestones or patch releases.

You find joy in the complexities of the enterprise to help foster congruent and adjacent strategies, leading to additional opportunities for the management team—seeking moments to capture additional value. These initiatives are constantly evolving, presenting new problems to be solved while empowering the team to connect in meaningful ways. You find comfort in presenting plans and ideas, highlighting success in outcomes and outputs to high-level stakeholders while fostering a culture of critique.

The objective is to exceed expectations by defining paths forward while answering and delivering on current needs. Mentoring the team to grow and obtain broader skill sets is just as important as the work itself. You will focus on our design system (design.infor.com) and scale design by enabling Infor’s internal teams.

We believe that solutions should deliver productivity, benefiting the business and the user.

Responsibilities:

  • Manage designers across multiple agile work streams
  • Contribute to centralized knowledge around common use cases and mental models
  • Take a user-centered design approach to rapidly test and iterate designs 
  • Coordinate with researchers to conduct user research and usability testing 
  • Plan usability tests, evaluate traffic patterns, and study user feedback 
  • Demonstrate and articulate understanding of design guidelines, such as layout, typography, and visual hierarchy
  • Present and defend designs and key milestone deliverables to peers and executivelevel stakeholders  
  • Conceptualize original ideas that bring simplicity and userfriendliness to complex design problems
  • Collaborate closely with engineering and product managers to support higher fidelity in our release cadences
  • Collaborate frequently with design, product, and development teams to define and implement innovative solutions for product direction, visuals, and experience 
  • Foster a collaborative, cross-disciplinary design process and gain the trust of your team to talk through both scope and technical challenges while negotiating thoughtful outcomes
  • Work with leadership to help shape experience strategy at Infor

Skills:

  • Outstanding verbal and written communication skills 
  • Innate understanding of experience design in product: objected-orientated UX, IA, interaction models, and UI design
  • Proficiency with current design tools
  • Experience with agile methodologies

Experience:

  • 7+ years of relevant experience
  • 3+ years leading a design team
  • Degree in design or equivalent work experience
  • Experience designing SaaS products for the B2B market in a distributed agile environment
  • Experience leading the design of products with a high level of complexity; shepherding them from inception (or redesign) to release to continued enhancement or sunset
  • Experience designing mobile and web-based applications

Physical Requirements:

  • Must be able to work out of Infor’s NYC HQ; not a remote position
  • General office environment
  • No special physical demands
  • Ability to work across multiple time zones
  • Ability to travel occasionally

Equal Opportunity Employer:

All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, military service obligation or veteran status, protected veterans, individuals with disabilities or any other characteristic protected by law applicable to the state in which you work. In compliance with the ADA Amendments Act (ADAAA), should you have a disability and would like to request an accommodation in order to apply for a currently open position with Infor, please call (678) 319-8000 or email us at ADAAA@infor.com.