Hook&Loop is looking for a curious and driven Researcher (generalist) to join our team and help our organization uncover and test insights that enable us to make more strategic data-driven decisions.

The Researcher is a member of our Insights team, working autonomously and with another researcher and a data viz engineer when appropriate.

The team is responsible for:

  • Efficiently uncover accurate, meaningful, and consumable/actionable insights to influence product
  • Prioritize allocation of research resources against pipeline of needs and requests in collaboration with the team and leadership
  • Identify opportunities, advocate for, and make proposals for future research engagements
  • Catalog and cite how their work leads to action or a result
  • Connect stakeholders to relevant past and ongoing research

Your focus includes:

  • User research/usability: Interviews, observation, testing, feedback via Infor channels and in-app
  • Product research (Infor and the competitive set): Desk research, interviews, webinars, surveys, conferences, customer workshops
  • Industry and market trends
  • Collecting, analyzing, reporting, and presenting findings
  • Maintaining, improving, and scaling our internal processes by educating designers, product lead, and other team members to include research in their day-to-day work

Your primary responsibility is to know our users, our products, the market, and competition and be one of our expert voice of research inside H&L:

  • Contribute to storytelling, UX, and product strategy
  • Help create a customer-centric, insight-driven culture
  • Guide and advise on strategic insights
  • Monitor and analyze market trends and competitive offerings as needed
  • Gather user and functional requirements, establish KPIs, estimate effort, set scope and define timelines for research initiatives
  • Establish methodologies and best practices for research, synthesis, and analysis
  • Identify the right approach for a given business challenge
  • Distill complex questions into testable hypotheses and research plans into actionable recommendations

Required skills:

  • Bachelor’s degree in Information Technology, Analytics, Research or related area
  • Strong project management skills and self-direction
  • Ability to balance competing priorities
  • Customer orientation and solid product and design intuition
  • Excellent communication skills
  • Excellent attention to detail
  • Ability to manage multiple projects concurrently and prioritize workload to meet deadlines
  • Experience with/understanding of the requirements for enterprise software/mobile applications


  • 3-5+ years of related job experience
  • Human-computer Interaction (HCI), Behavioral Science or relevant work experience is a plus
    Physical Requirements:
  • General office environment
  • No special physical demands
  • Some stress may occur at times
  • Ability to work across multiple time zones (requires some meetings before/after regular business hours to accommodate)

Hook&Loop designs and builds products that scale user experience into the enterprise. Collaborating with product teams and developers within Infor and partnering strategically with select Infor customers, H&L is relentlessly focused on user satisfaction and customer success. To achieve this, the team at Hook&Loop knows that design is not enough to deliver experiences that transform organizations and revolutionize the way people work. While embracing UX design best practices, H&L uncovers the contextual details of each user journey; understands business goals and market realities; and seizes the potential of emerging technologies to deliver always, only, exactly what the user needs right now.

Equal Opportunity Employer:

The Company does not discriminate in employment opportunities or practices on the basis of race color, creed religion sex, gender, identity or expression, sexual orientation, national origin, genetics, disability, marital status, age, veteran status, protected veterans, military service obligation, citizenship status, individuals with disabilities, or any other characteristic protected by law applicable to the state in which you work.

In compliance with the ADA Amendments Act (ADAAA), should you have a disability and would like to request an accommodation in order to apply for a currently open position with Infor, please call (678) 319-8000 or email us at ADAAA [at] infor.com.