Hook&Loop designs and builds products that scale user experience into the enterprise. Collaborating with product teams and developers within Infor, and partnering strategically with select Infor customers, H&L is relentlessly focused on user satisfaction and customer success. To achieve this, the team at Hook&Loop knows that design is not enough to deliver experiences that transform organizations and revolutionize the way people work. While embracing UX design best practices, H&L uncovers the contextual details of each user journey, understands business goals and market realities, and seizes the potential of emerging technologies to deliver always, only, exactly what the user needs right now.

The Scrum Master at Hook&Loop supports the Engineering/Design and QA teams by managing sprints and outcomes across multiple work streams. 

The Scrum Master will closely partner with the Engineering/Design Managers and each of the Product Leads, who are responsible for the holistic orchestration of their work streams to deliver products on time, matching the requirements defined in the product strategy. They should have strong, multiyear experience working in an agile methodology and ideally be familiar, at the technical level, with both iOS and Android platforms for mobile applications and different backend services/APIs. Knowledge of design systems and enterprise software is desirable.

To be successful, the Scrum Master must have experience in architecting and optimizing Agile processes across multiple teams and products, organizing release timelines, identifying issues, and being metrics-driven to implement enhancements.   

The Scrum Master must be able to break down projects into phases/smaller projects and assign responsibilities for each piece. They should be able to translate product requirements documents into actionable tasks for developers/designers, managing multiple projects concurrently, understanding contingencies, and minimizing the challenges of overlapping deadlines and resource allocations. 

They are adept at overseeing timelines, holding teams accountable for maximizing outputs and speed of delivery, and supporting the Product Leads in working with internal and external stakeholders to manage expectations and reporting. They must be able to proactively seek solutions to ensure that their projects stay on track as well as escalate issues when appropriate.

Essential Functions:

  • Oversee and optimize the Agile process across the organization
  • Establish, schedule, and manage the engineering sprints (planning, review, retro), in coordination with the Product Leads and the Engineering/Design Managers
  • Hold team members accountable for meeting deadlines and expectations
  • Be able to interpret and translate product requirements documents into tickets for the dev and design teams
  • Continuously monitor progress and risks, and promptly act to anticipate and resolve issues, escalating if needed to Hook&Loop leadership 
  • Synthesize and prioritize inputs/feedback given to the Product Leads from research, design, engineering, Infor product teams, customers, and leadership, and make them actionable by the engineering team
  • Develop, maintain, and communicate project plans and execute projects according to the developed plans 
  • Capture notes and feedback from critical meetings and discussions
  • Organize and archive all project documentation
  • Ensure project timelines are accurate and kept up-to-date; communicate changes proactively to necessary stakeholders within Hook & Loop and to other departments (especially development, product management, and communications)
  • Develop appropriate stand-up, critique, and review cadences for each product work stream in collaboration with the Product Leads and Engineering Manager 


  • Excellent management skills with background in agile software development processes
  • Superior organizational, analytical, decision-making, and communication skills 
  • Ability to prioritize activities to deliver on time 
  • Quick learner who takes initiative and attempts to overcome problems independently
  • Experience using project management tools, including Jira, Roadmunk, Product Board, and GitHub 
  • Experience working and managing remote teams
  • Excellent spoken and written Englishlanguage communications skills 
  • Deftly manages various personalities and communication styles 
  • Champions the goals and visions of the project and inspires team members to do great work despite setbacks and obstacles 
  • Anticipates risks from schedule, scope changes, or dependencies 
  • Poised in the face of resistance and ambiguous, stressful situations; successfully manages uncertainty

Educational/Experience Requirements:

Minimum Qualifications:

  • Bachelor’s Degree: technology, business, operations, or related field
  • 3 to 5 years of experience in agile project management with some technology; product development/management

Preferred Qualifications:

  • Experience in software; enterprise and/or mobile applications preferred
  • Excellent communication skills
  • Experience with largescale organizational processes  
  • Excellent problem-solving skills, ability to mitigate issues, and discretion in escalating issues as appropriate
  • Ability to interact effectively with a variety of constituents
  • Excellent attention to detail required
  • Ability to manage multiple aspects of a project concurrently and prioritize workloads among teams to meet deadlines

Physical Requirements:

  • Must be able to work out of Infor’s NYC HQ; not a remote position
  • General office environment
  • No special physical demands
  • Ability to work in a fast-paced environment
  • Ability to work across multiple time zones

Equal Opportunity Employer:

All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, military service obligation or veteran status, protected veterans, individuals with disabilities or any other characteristic protected by law applicable to the state in which you work. In compliance with the ADA Amendments Act (ADAAA), should you have a disability and would like to request an accommodation in order to apply for a currently open position with Infor, please call (678) 319-8000 or email us at ADAAA@infor.com.